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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
I have no backup , I don't use it
it's probably a strategy to force us to buy a higher package
- Hi, my Dropbox is empty and I did not enable backup, but it shows that my Dropbox is full and unable to add file, how do I resolve this?
I have the same problem, do you find a solution?
Nope, no solution yet
it's probably a strategy to force us to buy a higher package
As I said, it s full but I have nothing inside , no backup . I deleted all files
- Megan
Dropbox Community Moderator
Hi all, happy Monday!
For anyone that's still struggling with space being used incorrectly on their Dropbox account (and if you haven't already tried that), can you try to delete folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
I Have nothing inside, I have no backup, please see :
Hello,
Last night, before trying "https://www.dropbox.com/backups/PC?" I looked again into my Backups web page. I tried searching for files starting with a dot and other simple searches and suddenly a file showed up. This gave me a hint that there was hidden material there. I eventually found out there was a hidden folder "Downloads", which I am sure was created when I inadvertently switched Backup on. a while ago I thought that switching Backup off and making sure the Backup page says "no files 0 bytes" was enough, but the folder was still there.
Anyway, I was able to "go up the path", starting from the file that showed up in the search, and reach the "Download" folder, which showed there was still a lot inside. As a note, going up one level from there went back to the Backup page with "No files / 0 bytes used". In any case, from the hidden "Downloads" I was able to delete its content and now my space is showing the correct value (0% used). I suspect the hidden "Downloads" folder is still there though.
My advice for Dropbox engineers is to "show deeper" into the backup folder, to include hidden material, and maybe show in the UI that it is hidden but still occupying space. This is important with macOS where certain folders which might be backed up are now hidden by default when using iCloud (including the Desktop folder).
Thanks,
Emanuele
yes no problem
- Megan
Hi Mika2 before I go ahead and open a ticket on my end for you, I'd like for us to try something.
Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page?
Also could you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
dear, I have nothing in account's homepage or your backups page.
I can send you screenshot or my password to go inside
yes, I have no backup it's empty.
do you want my e mail address?
- Emmet
Community Manager
We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already.
The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to disable your Dropbox Backup here, and you can remove shared folders using these instructions .
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you. Thanks,
I do this, but unforthunely the situation is same
Ok, I m waiting the solution
