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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Saledeptung, we can actually only contact you to the address associated with the Community profile you're writing us from, so I just sent you an email there.
Just get back to me, when you get a chance.
Thanks!
Do I have to do anything?
- Megan
Hi Saledeptung, I checked the ticket number, and it seems that we got your response.
My colleague will get back to you as soon as possible!
- Jay
Hi Rubydel, you can check your quota breakdown between private and shared folders on this page.
You can also calculate the size of folders on your account by following these steps.
Hi @Jay, thank you. I have calculated the size of the shared folders in my Dropbox folder and they do not exceed the quota. The shared files folder size is 850MB. The quota for the Basic account is 2GB so I don't think this is the problem this time.
The problem I have is that I moved other large folders out of Dropbox on my Mac computer when I got the message that my account was full, but they still show in my Dropbox account when I log in online. I don't understand why my Dropbox online account shows a different list of folders than my desktop. So my online account still shows old folders there even though I moved them out from my desktop app.
Before writing this post, I removed heavy files, quit Drobbox, deinstalled it, and reinstalled it on my Mac computer.
The file size of my entire Dropbox folder on my desktop shows as under 1GB on my desktop. However, it shows as over 2GB on Drobbox.com. So basically, my desktop is not syncing with my online account. The files I deleted today show as deleted on my desktop, but they are not deleted from my Dropbox.com online account. I assume they need to show as removed from my online account in order to ensure I am under the 2GB quota, but I already removed them from my desktop, and I don't want to do anything to confuse Dropbox further.
Can you or anyone help explain why my online account is still full when my desktop isn't? Many thanks!
- Jay
Have you calculated the size of your private folders on the Dropbox site? Do you have any particularly large files there?
Hi Jay, thank you.
Yes, I have calculated the size of my private folders, they are not over the limit. Here's the issue:
My Dropbox account went over the 2GB limit when my colleague shared a large folder with me. Until then I only had private folders in my account and I had not exceeded the 2GB limit.
In order to clear space, I moved two very large folders (both over 500MB each) out of Dropbox in one go from my desktop Dropbox app on my mac, and saved them to my iCloud account instead.
These folders how to show in my iCloud account and show as removed from my Dropbox desktop app on my computer.
However, I still get a message saying my Dropbox account is full.
When I log in to Dropbox.com online (rather than using my desktop app) the large private folders that I moved to iCloud from my desktop still show in Dropbox, even though they show as removed on my desktop. So my account is still over the quota according to Dropbox even though I removed the files via my Dropbox desktop app. Why arent my desktop app and Dropbox.com account syncing?
I assume I have to remove the folders from Dropbox.com rather than from my desktop, but I didn't want to do that to avoid a further mess with my Dropbox account before checking and asking for help.
My basic question is: is the only way to clear files from Dropbox to do it by logging in online rather than using a desktop app? Why isnt my desktop showing the same files as my online Dropbox login?
Thank you!
