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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hello:
I had a paid DB account and before renewal I deleted all my files (and I don't think I have any files in DB backup). DB then started sending me messages about my account being over the storage limit, but I don't see any files still in DB. It's possible I could return to a paid account, but I can't seem to get any more info on why I'm getting these messages to increase my limit given that there is either nothing or close nothing still in DB.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey there, Alan T.17, I'd be happy to look into this for you!
Can you send me a picture of your Home page please? Also, could you check your account's plan page, and let me know what it reports there?
Is it possible that you have any shared content, taking up space in your account?
Let me know more!
(1) I don't see any shared content
(2) Images attached
- Megan
Hi sid3, I just sent you an email, I'll see you there!
Thank you for the screenshots Alan T.17! I can see you've enabled our Vault feature, is it possible that the content taking up space in your account is linked to that?
You can use these steps, in order to calculate the size of the content there.
Hmm, I don't see any "Size" column. When I click on "Vault" under "Name" under "Who Can Access" it says "Limited" (and that I don't have access) ... but I seen "Size" column.
