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Forum Discussion

People_Who_Look_Like_Things's avatar
People_Who_Look_Like_Things
New member | Level 2
3 years ago
Solved

Out of space even after deleting files

I have deleted so many files and folders and my storage space has not changed. In searching I've noticed this issue stems back about 8 years but there seems to be so much confusion around it. Can som...
Dropbox Basic
Storage space
  • jillspen's avatar
    jillspen
    3 years ago

    I had to delete backups and then when I delete other files logout and back in, then it shows the freed space. Thank you!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
jillspen wrote:

After researching, it seems that deleting or permanently deleting or even emptying your recycle bin don't free up space on Dropbox!!!

That is not true. Deleting files will free up space in your account, though it might take a little bit before your space usage is updated. You don't need to permanently delete files. Simply deleting files is enough to free up space.

jillspen's avatar
jillspen
Helpful | Level 6
3 years ago
Really? Not one person in all my research has been successful in getting space to free up after deleting. It even says on Dropbox's help site that deleting won't free up space.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jillspen. Can you please send me a screenshot of what you see here? How much data did you approximately delete from your Dropbox account?

     

    Also, where did you see exactly that deleting files from your Dropbox account doesn’t free up space? 

     

    Thanks!

    • jillspen's avatar
      jillspen
      Helpful | Level 6
      3 years ago

      Hello, I deleted several folders, did research and also found this from Dropbox help:

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for this screenshot, jillspen! 

         

        The point you’ve highlighted means exactly that deleted files/folders don’t take up space from your Dropbox account, so it’s not necessary to permanently delete them, since they should already not be taking up any space (like Rich also mentioned above).

         

        Can you also send me a screenshot of what you see here? How much space was taken on your Dropbox account, before you deleted the folders you mention?

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