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Forum Discussion

People_Who_Look_Like_Things's avatar
People_Who_Look_Like_Things
New member | Level 2
3 years ago
Solved

Out of space even after deleting files

I have deleted so many files and folders and my storage space has not changed. In searching I've noticed this issue stems back about 8 years but there seems to be so much confusion around it. Can som...
Dropbox Basic
Storage space
  • jillspen's avatar
    jillspen
    3 years ago

    I had to delete backups and then when I delete other files logout and back in, then it shows the freed space. Thank you!

jillspen's avatar
jillspen
Helpful | Level 6
3 years ago

Thank you for replying. When I looked at my space, it said I had used 1.8gb out of 2gb. I had then deleted as many actual files, folders, and pictures as I could, and it STILL says 1.8gb. I definitely deleted some significantly large files. This is what I don't understand. I delete the files, and NO space is freed up. It doesn't make sense. 

Thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

 Hi jillspen, can you also look into whether you have any shared folders that might be taking up your space?

 

You can check this in the plan tab of your account settings. Or perhaps you have any backup enabled.

 

Let me know what you find.

  • jillspen's avatar
    jillspen
    Helpful | Level 6
    3 years ago

    No shared folders. Not doing anything fancy other than being able to access documents from phone and laptop. Thanks.

  • jillspen's avatar
    jillspen
    Helpful | Level 6
    3 years ago

    There is something under Backups....what does that do? Backing up add'l folders, etc to Dropbox?

    Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jillspen, you can see more about our Backup feature here. 

     

    In this Help Center article, you'll find out how to disable it. Let me know how things turn out, once you disable it. 

  • jillspen's avatar
    jillspen
    Helpful | Level 6
    3 years ago

    It's only 500mg. Why didn't deleting large files and folders not free up space? It's perpetually stuck at 1.8GB out of 2GB. This is really aggravating.

    Thanks.

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