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Ray1943's avatar
Ray1943
New member | Level 2
2 years ago

Re: Dropbox says my storage is full, but it is not. What is taking up space?

I am about to start on a new work project. I have been sent access to a shared Dropbox folder. I have nothing in my own Dropbox folder (old files deleted and removed). So why does Dropbox say I am out of space?  I do wish there was someone at Dropbox who could answer this. 

 

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Ray1943 wrote:

    I have nothing in my own Dropbox folder (old files deleted and removed). So why does Dropbox say I am out of space?

    Either you still have files in your Dropbox (checked your Backups page?) or the shared folder that you're trying to join is larger than the available space in your account. You need to have enough available space in your account to hold the shared folder.

     

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