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Re: My account is full even after deleting my files. What can I do?
My Dropbox account is stating that it is completely full. But I have spent the last 2 days deleting files and folders from Dropbox. It should only have 3 or 4 very small files in it. But it still has all of the files that I’ve deleted. They won’t actually delete. And I can’t get a response from the chat bot (I’ve tried.). And every topic about deleting files doesn’t address this particular issue.
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- Mark
Super User II
Have you checked www.dropbox.com/backups to see if you have files there?
What about www.dropbox.com/share ?
Also post what is showing at www.dropbox.com/account/plan in terms of the bar chart of space used.
I don’t use Dropbox backup or Dropbox share. Never have. Is it possible that my Dropbox is still saying it’s full because all of my files are now sitting in a deleted files folder? If so, how can I delete these deleted documents?
- Mark
Have you checked the links sent? Dropbox were at one point very sneaky at setting it up.
And no, deleted files do not use quota. So basically one of those things above is using your space - everything at www.dropbox.com/home and www.dropbox.com/backups uses quota. Nothing else.
- Rich
I wouldn't say they were sneaky... they never enabled Backup without the user's input, but you may not have understood the choice when it was presented to you. Basically, it was part of the installation process of the Dropbox app, and if you just blindly clicked Next, Next, etc. without actually reading it, you would have enabled the backup functionality.
Check the links Mark provided. If it's saying you're account is full, the data will be at one of those links.
Yes, I’ve checked the links. I had one small file in the “shared” area and it doesn’t show me any backup folder. When I go to the “all” files, I select the images and go up to the 3 dots, I choose delete. It says it’s deleting. It asks me to confirm the deletion which I do, but it doesn’t delete those files.
I’ve looked at the backups link again. It says 0 bytes in 0 folders.
Sorry, I forgot to post the bar chart of space used. I really don't know what I'm getting the Dropbox Full Notification. This is extremely frustrating.
My Dropbox is now saying 614.9 MB of 2 GB. Something finally worked. Thanks for the help.
