Forum Discussion

Lanaex's avatar
Lanaex
Explorer | Level 4
4 years ago
Solved

My account is full even after deleting my files. What can I do?

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Quota
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you checked the links sent? Dropbox were at one point very sneaky at setting it up. 

 

And no, deleted files do not use quota. So basically one of those things above is using your space - everything at www.dropbox.com/home and www.dropbox.com/backups uses quota. Nothing else.

srs7301's avatar
srs7301
Explorer | Level 3
2 years ago

Yes, I’ve checked the links. I had one small file in the “shared” area and it doesn’t show me any backup folder.  When I go to the “all” files, I select the images and go up to the 3 dots, I choose delete.  It says it’s deleting.  It asks me to confirm the deletion which I do, but it doesn’t delete those files.

  • srs7301's avatar
    srs7301
    Explorer | Level 3
    2 years ago

    My Dropbox is now saying 614.9 MB of 2 GB.  Something finally worked.  Thanks for the help.

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