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JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago
Solved

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago

Hi Hannah
this is the data on my plan page I was at 2.1 gb and have removed all of my pictures back to the size detailed 

Subscriptions
 
Dropbox Basic
Free
Upgrade
2 GB of storage to help you store and share files.
 
Personal Dropbox spaceUsing 119.9 MB of 7.75 GB
 
 
 
Regular files (91.3 MB)
 
Backup (0 bytes)
 
Shared files (28.7 MB)
 
Unused space (7.6 GB)



I am getting an email 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

  • JFC1812's avatar
    JFC1812
    Explorer | Level 3
    2 years ago

    Well, spotted that was in fact the case it was an account i did not realize i had thanks for the help

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome news JFC1812!

     

    If you need anything else, let me know! 

About Storage Space

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