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Forum Discussion
SeraphDB
3 years agoHelpful | Level 5
Lost earned space
Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb.
I do not have backup activated, this is just simple storage of files.
Please help me recover this asap.
Many thanks to the community for being there 🙂
When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.
20 Replies
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- Mark3 years ago
Super User II
What does www.dropbox.com/events show?
- SeraphDB3 years agoHelpful | Level 5
Nothing except my recent uploads. No changes in service, no notifications of anything else.
- Jay3 years ago
Dropbox Community Moderator
Hi SeraphDB, could you clarify what you mean by losing everything? Are you referring to all your files?
Are none of them visible on the Dropbox site?
- SeraphDB3 years agoHelpful | Level 5
No, losing storage space. Everything was fine a few days ago. The all files are still there.
The storage space just shrank for no reason.
Would be nice to have someone from Dropbox respond as it seems from searching the forums that this is not an isolated incident.
- Jay3 years ago
Dropbox Community Moderator
Thanks for the info, could you check your quota level on this page?
Also, do you have any change in the promotional quota on the referrals page?
- SeraphDB3 years agoHelpful | Level 5
Checked the quota level. It says 2gb, Last week it was more.
Promotional stuff has the amounts I have earnt but they are not reflected in my quota.
Nothing new anywhere that states there was a change of any kind recently.
- Jay3 years ago
Dropbox Community Moderator
If the referrals are there, then the quota level should be higher. Could you attach a screenshot showing the plan page?
- SeraphDB3 years agoHelpful | Level 5
I am at work right now and can't upload a screenshot but it is the Basic plan showing 2gb.
- Jay3 years ago
Dropbox Community Moderator
When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.
- SeraphDB3 years agoHelpful | Level 5
A strange thing just happened, the quota suddenly jumped back to where it was supposed to be. I am guessing this was some weird glitch.
Thank you Jay for your advice on this matter. Hopefully, it will help others too.
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