Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SeraphDB's avatar
SeraphDB
Helpful | Level 5
3 years ago
Solved

Lost earned space

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
Error Messages
Storage space
  • Jay's avatar
    Jay
    3 years ago

    When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

SeraphDB's avatar
SeraphDB
Helpful | Level 5
3 years ago

No, losing storage space. Everything was fine a few days ago. The all files are still there.

The storage space just shrank for no reason.

Would be nice to have someone from Dropbox respond as it seems from searching the forums that this is not an isolated incident.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, could you check your quota level on this page?

 

Also, do you have any change in the promotional quota on the referrals page?

  • SeraphDB's avatar
    SeraphDB
    Helpful | Level 5
    3 years ago

    Checked the quota level. It says 2gb, Last week it was more.

    Promotional stuff has the amounts I have earnt but they are not reflected in my quota.

    Nothing new anywhere that states there was a change of any kind recently.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If the referrals are there, then the quota level should be higher. Could you attach a screenshot showing the plan page?

      • SeraphDB's avatar
        SeraphDB
        Helpful | Level 5
        3 years ago

        I am at work right now and can't upload a screenshot but it is the Basic plan showing 2gb.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!