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Lost bonus space
I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bought a Samsung Tablet (10") and because of this purchase I got - from Samsung - an additional 5GB space on dropbox. So, in total my dropbox is about 9GB, from which about 65% is used. I can (could...) still save files on my dropbox, since I still "own" some 2.8GB free space.
Then, a few weeks ago I bought a new PC. Old one was getting too slow. New one is HP 2-in-1, core i7, 1Tb SSD and I started installing various software
programs on it.
Then I added dropbox to it. I was not really amused when I got a notification from the dropbox system that the maximum space that I could occupy is... only 2GB! This is of course not possible, since I already "owned" 9GB.
Not all my data has been copied on the new PC, and I am not able to store new data.
This does not work.
So, I suggested that they (dropbox) provide me again the previous 9GB and allow me to use all not yet used space (35%), just like it was before.
No reaction, no comment, ticket closed. "Sorry, no support for Basic Dropbox".
Stay away from it.
Hm. (hesitating...)
I can't remember I ever instructed dropbox to make such a backup.
(Did dropbox initiated making this backup for some reason?)
Anyway, I don't need it. Deleted.
And, yes, you solved the problem!
Personal Dropbox space - Using 5.8 GB of 9.25 GB
Regular files (3.6 GB) - Shared files (2.2 GB) - Unused space (3.5 GB)So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.You solved my problem. I thank you very - very - much.(Too bad the regular support couldn't/wouldn't help me though....)
18 Replies
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- Mark
Super User II
If you are only seeing 2gb Bo JustMe you've signed in to a different account, or, accidentally set a new one up.
You can test that by going to www.dropbox.com/events - can you see any activity before you bought the new device? What about www.dropbox.com/account/security - does that show the previous devices connected?
- The only thing I changed before using my new PC was my email address (because the old one was no longer valid.
Answer to your questions: yes and yes. >> Did you change that email directly on the Dropbox account when you were logged in?
Right. The email that I used 10 years ago to register was not valid anymore. So, (I'm always logged on), I went to the dropbox website and changed my email address.
>> What is your current quota total when visiting this page?
Very confusing:
-----------------------------------------------------------------------
2 GB of storage to help you store and share files.
Your Personal Dropbox account is full - Using 10.3 GB of 9.25 GB
Regular files (8.1 GB) -- Shared files (2.2 GB)------------------------------------------------------------------------(Thanks for your assistance... appreciated.)- Walter
Dropbox Community Moderator
Hey Bo JustMe, sorry to jump in here, but could you also take a look at your backups page and see if there are any folders taking up space listed there?
One line:
Name - Status - Last backup - Size
PC Done 3/21/2023 3:14PM 4.51GB
Thats it.
Hm. (hesitating...)
I can't remember I ever instructed dropbox to make such a backup.
(Did dropbox initiated making this backup for some reason?)
Anyway, I don't need it. Deleted.
And, yes, you solved the problem!
Personal Dropbox space - Using 5.8 GB of 9.25 GB
Regular files (3.6 GB) - Shared files (2.2 GB) - Unused space (3.5 GB)So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.You solved my problem. I thank you very - very - much.(Too bad the regular support couldn't/wouldn't help me though....)I am a college instructor and recommended Dropbox to many of my students. As a result I had 18 G of storage. Unfortunately I also had two accounts,one for School and then a testing account. Both accounts had my school email. When I signed, I signed into the wrongd account, changed password and when I signed in with the new password I had only 2 GB of storage and lost a lot of data. Any way of restoring the data?
