space earned not avaliable

Hello, Have you been regularly active on that account? I ask because, according to Dropbox's policy, accounts are automatically deactivated and files deleted if there's 12 months of inactivity

Hi Maher1882
Yes the account is active and i can access files but at 2 gb i am told i need more space but my account says i have 7.75 gb. it seem Dropbox are not honouring the additional space i earned by inviting new users. and i cant find a way to discuss it with them

Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?

i dont beleive im using dropbox for backup it looks like they have not honoured the earned extra space i have 

Hey JFC1812, thanks for reaching out to us.

What do the plan tab in your account settings report about your space usage and your bonus space?

And how are you getting notified that you're out of space? Are you getting some kind of email notification?

Hi Hannah
this is the data on my plan page I was at 2.1 gb and have removed all of my pictures back to the size detailed 

I am getting an email 

Well, spotted that was in fact the case it was an account i did not realize i had thanks for the help

Awesome news JFC1812!

If you need anything else, let me know! 

Hi there, 

I am having the same issue. On my page it says I have 2GB of data and am using 23.4MB. It also says I have a total of 7.7GB  of unused space. I keep getting emails saying i am out of space and cannot access files i have been sent. 

Subscriptions

Dropbox Basic

Free

Upgrade

2 GB of storage to help you store and share files.

Personal Dropbox spaceUsing 23.4 MB of 7.7 GB

Regular files (23.4 MB)

Backup (0 bytes)

Shared files (0 MB)

Unused space (7. GB)

Can you help?

Thank you.

Cassie