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JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago
Solved

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago

i dont beleive im using dropbox for backup it looks like they have not honoured the earned extra space i have 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JFC1812, thanks for reaching out to us.

 

What do the plan tab in your account settings report about your space usage and your bonus space?

 

And how are you getting notified that you're out of space? Are you getting some kind of email notification?

  • JFC1812's avatar
    JFC1812
    Explorer | Level 3
    2 years ago

    Hi Hannah
    this is the data on my plan page I was at 2.1 gb and have removed all of my pictures back to the size detailed 

    Subscriptions
     
    Dropbox Basic
    Free
    Upgrade
    2 GB of storage to help you store and share files.
     
    Personal Dropbox spaceUsing 119.9 MB of 7.75 GB
     
     
     
    Regular files (91.3 MB)
     
    Backup (0 bytes)
     
    Shared files (28.7 MB)
     
    Unused space (7.6 GB)



    I am getting an email 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

      • JFC1812's avatar
        JFC1812
        Explorer | Level 3
        2 years ago

        Well, spotted that was in fact the case it was an account i did not realize i had thanks for the help

About Storage Space

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