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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago
Solved

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 years ago

Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?

JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago

i dont beleive im using dropbox for backup it looks like they have not honoured the earned extra space i have 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JFC1812, thanks for reaching out to us.

     

    What do the plan tab in your account settings report about your space usage and your bonus space?

     

    And how are you getting notified that you're out of space? Are you getting some kind of email notification?

    • JFC1812's avatar
      JFC1812
      Explorer | Level 3
      2 years ago

      Hi Hannah
      this is the data on my plan page I was at 2.1 gb and have removed all of my pictures back to the size detailed 

      Subscriptions
       
      Dropbox Basic
      Free
      Upgrade
      2 GB of storage to help you store and share files.
       
      Personal Dropbox spaceUsing 119.9 MB of 7.75 GB
       
       
       
      Regular files (91.3 MB)
       
      Backup (0 bytes)
       
      Shared files (28.7 MB)
       
      Unused space (7.6 GB)



      I am getting an email 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

About Storage Space

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