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SeraphDB's avatar
SeraphDB
Helpful | Level 5
3 years ago
Solved

Lost earned space

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
Error Messages
Storage space
  • Jay's avatar
    Jay
    3 years ago

    When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, could you check your quota level on this page?

 

Also, do you have any change in the promotional quota on the referrals page?

SeraphDB's avatar
SeraphDB
Helpful | Level 5
3 years ago

Checked the quota level. It says 2gb, Last week it was more.

Promotional stuff has the amounts I have earnt but they are not reflected in my quota.

Nothing new anywhere that states there was a change of any kind recently.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If the referrals are there, then the quota level should be higher. Could you attach a screenshot showing the plan page?

    • SeraphDB's avatar
      SeraphDB
      Helpful | Level 5
      3 years ago

      I am at work right now and can't upload a screenshot but it is the Basic plan showing 2gb.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

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