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JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago
Solved

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot, Cassie!

 

When was the last email about your quota sent to you?

 

Also, can you confirm that the email came from one of our official Dropbox domains here?

cassiem's avatar
cassiem
Explorer | Level 3
2 years ago

I just received another email (screenshot attached) asking me to upgrade, the last one was from 9/9/24. I'm sure they are from dropbox. As I said previously I'm also unable to access files through a notification email that a colleague has shared with me, when I follow the link I get to than dropbox landing page that tells me I am out of space.

 

 

 

 

 

 

 

  • cassiem's avatar
    cassiem
    Explorer | Level 3
    2 years ago

    Hi Hannah, I received another message alert from you overnight but the message can't be opened. 

  • cassiem's avatar
    cassiem
    Explorer | Level 3
    2 years ago

    Hi Hannah, I still haven't received a response and am still facing the same issue. Are you able to advise? 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi cassiem   ,

     

    Thank you for raising this issue.

     

    We've passed your feedback onto the team and they're currently looking into it.

     

    We'll update you as soon as we have any additional information.

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