Forum Discussion

bensrokosz's avatar
bensrokosz
New member | Level 2
11 months ago

Stop telling me I am out of space when I have plenty.

I keep receiving emails from Dropbox saying I have run out of space and to purchase more.  I am sitting at 17% used space with 83% available and I get emails every 2-3 days telling me I have run ...
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey bensrokosz, hope you’re doing well. 

The email notifications that you keep receiving, is there any chance they’re being sent to an email address that’s different to the one you see here?

I just want to make sure you’re not getting them for another Dropbox account that’s over-quota indeed.

bensrokosz's avatar
bensrokosz
New member | Level 2
11 months ago

Confirmed it’s sent to my acct email with only 17 percent usage

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for double checking, bensrokosz! Can we go ahead and log you a ticket then? We'll be able to further check this internally.

    • bensrokosz's avatar
      bensrokosz
      New member | Level 2
      11 months ago

      Sure. You can log a ticket. Thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        No problem, bensrokosz. Please reply to my email, when you get the chance; I’ll take it from there.

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