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Goldbug's avatar
Goldbug
Helpful | Level 6
23 days ago
Solved

Dropbox empty but account tells me i have 18.73Gb of data out of 19.25Gb available space

Hi, i have the Dropbox free plan. I have had this account for a long time and was able to get additional free space by inviting people to join Dropbox.

a few years back, after a huge change to Dropbox where free accounts were scaled back to 3 devices, i had to remove devices. I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third device.

Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space. However, my dropbox is completely empty. No files, no photos, no deleted items, no backup, nothing. I tried to contact support by email, but got a blunt response. I dont have email support with free account.

I am now hopeless and not sure how to get my empty Dropbox to be really empty so i can star using it again.

can anyone please help me????

dropbox
Dropbox Basic
Folders
Storage space

4 Replies

  • Goldbug's avatar
    Goldbug
    Helpful | Level 6
    23 days ago

    Hello, i have a dropbox free account. I have it since the beginning, and was able to increase my free space by inviting users to join dropbox. A few years ago when all things changed i was locked out because i had more than 3 devices connected. I left dropbox for something else.

    anyway, now i want to start reusing it again. Deleted devices from my account to 2 devices.

    my Dropbocpx account still shows 3/3 devices connected? Not sure what is the third device. I cant add a third device.

    worst, my account shows i am using 18.73 Gb of file space out of 19.25Gb of available space. However,  y dropbox is empty, no backup or deleted files, no photos, nothing. There is nothing in my dropbox.

    i emailed support, and got a blunt response that there is no support for free account!!!!

    can anyone help me, please

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    23 days ago
    Goldbug wrote:

    Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space.

    Can you post a screenshot of http://www.dropbox.com/account/plan ?

    Also http://www.dropbox.com/backups 

    Goldbug wrote:

    I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third device.

    Just remove it then, its probably a previous install on an identical device (sometimes happens when software updates say Windows 10 to 11). Go to https://www.dropbox.com/account/security and scroll down to Devices. 

  • Goldbug's avatar
    Goldbug
    Helpful | Level 6
    23 days ago

    Thanks a lot Mark.

    i did not know about Dropbox/backup… this was the problem. After deleting what was there, my dropbox is now empty. 👏👏

     

    thanks for the ghost devices… this was the problem when i upgraded ipad and iphone.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hi Goldbug​, thanks for messaging the Community!

    You can see where the quota is being used up on your account from this page. 

    Is it possible that you're a member of a shared folder, or have Dropbox Backup enabled on your account?

    Keep me updated with any progress!

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