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Goldbug's avatar
Goldbug
Helpful | Level 6
2 months ago
Solved

Dropbox empty but account tells me i have 18.73Gb of data out of 19.25Gb available space

Hi, i have the Dropbox free plan. I have had this account for a long time and was able to get additional free space by inviting people to join Dropbox. a few years back, after a huge change to Dropb...
Storage space
  • Mark's avatar
    Mark
    2 months ago
    Goldbug wrote:

    Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space.

    Can you post a screenshot of http://www.dropbox.com/account/plan ?

    Also http://www.dropbox.com/backups 

    Goldbug wrote:

    I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third device.

    Just remove it then, its probably a previous install on an identical device (sometimes happens when software updates say Windows 10 to 11). Go to https://www.dropbox.com/account/security and scroll down to Devices. 

Goldbug's avatar
Goldbug
Helpful | Level 6
2 months ago

Thanks a lot Mark.

i did not know about Dropbox/backup… this was the problem. After deleting what was there, my dropbox is now empty. 👏👏

 

thanks for the ghost devices… this was the problem when i upgraded ipad and iphone.

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