Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

onnokramer's avatar
onnokramer
Helpful | Level 6
4 years ago
Solved

Storage space does not match the actual used space?

Storage space does not match the actual used space? I use dropbox already for a decade approximately and in general, I'm very happy with the free account. Mostly I share files with students (temp...
Storage space
  • onnokramer's avatar
    onnokramer
    4 years ago

    Dear all,

    DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

    So I solved it myself

    take care

    Onno Kramer

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago

onnokramer 

 

That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account.

 

That page will show the true usage of your account.

  • onnokramer's avatar
    onnokramer
    Helpful | Level 6
    4 years ago

    My apologies, I didn't understand what you meant.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi onnokramer, do you have a backup taking up space on your account on this page?

      • onnokramer's avatar
        onnokramer
        Helpful | Level 6
        4 years ago

        Dear all,

        DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches

        So I solved it myself

        take care

        Onno Kramer

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!