Forum Discussion

MtnBiker's avatar
MtnBiker
Explorer | Level 4
3 years ago
Solved

Storage space error (Sort of solved)

Dropbox keeps telling me I've exceeded my 2GB account. 1) I'm supposed to have 12.25GB, 2) I only show 320MB on my computers, 3) On the web I can't see sizes. 4) No customer service How is thi...
Error Messages
Quota
Storage space
  • Walter's avatar
    Walter
    3 years ago

    Hey MtnBiker, sorry to jump in, but I wanted to mention that it seems that you somehow backed up your Seagate drive to Dropbox and it's counting towards your account's quota. 

     

    If you delete it from this page, your storage space should be freed up. 

     

    Let us know of any updates!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MtnBiker, thanks for bringing this to our attention.

 

If your machine is showing less data than the site, then you could be using selective sync to prevent entire folders from syncing, or your files are online-only.

 

According to your quota page, what is the exact amount you're using? A screenshot would be helpful.

 

Do you have any ongoing computer or external drive backups?

 

This will help me to assist further!

MtnBiker's avatar
MtnBiker
Explorer | Level 4
3 years ago

PS. My laptops are on Ventura 13.1. Wife's is Catalina. iPhone is up to date.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info and screenshots, MtnBiker.

     

    Have you checked your backups page, to see if you have any backups enabled that might be taking up your space, like Jay suggested?

    • MtnBiker's avatar
      MtnBiker
      Explorer | Level 4
      3 years ago

      Hannah Thank you for supplying the link. Don't know about backups in this context and don't know what this means. The Seagate is one of my TimeMachine backup drives

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey MtnBiker, sorry to jump in, but I wanted to mention that it seems that you somehow backed up your Seagate drive to Dropbox and it's counting towards your account's quota. 

         

        If you delete it from this page, your storage space should be freed up. 

         

        Let us know of any updates!

About Storage Space

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