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The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Thanks, everyone. I had been trying to get rid of that old Shared folder with an audiobook, and I think it's now fully removed, so that shouldn't be an issue. When I click the calculate size on my one remaining folder, is does update to 2.2 GB. However, if I log out it and back in, it goes back to the 885.1 MB size, until I hit calculate again. Why wouldn't it just consistently show an accurate size? I have not made a single change with it.
- Rich
Super User II
When I click the calculate size on my one remaining folder, is does update to 2.2 GB. However, if I log out it and back in, it goes back to the 885.1 MB size, until I hit calculate again.
Does the folder have subfolders? Could it be that the folder itself (minus any subfolders) has 885.1 MB of data, and the content of the subfolders makes up the rest which isn't known until you calculate the entire folder?
- Helen DBX
Dropbox Staff
Hello jojo_59
Helen from Dropbox here.We’ll follow up with you by email to see how things are progressing and to provide any further help you may need. We look forward to working with you there. (Support ticket number: 26091069)
Best regards,
Helen
The Dropbox TeamI'm having a similar problem. When I examine the DropBox folder contents in the Mac Finder or in the DropBox Web interface, I see less than 5 GB of files, but DropBox displays a warning that I've used up my available space. However, that warning message shows me 10.0 of 11.2 GB used. It looks like there's a >6 GB invisible file, but when I display invisible files in the Finder, there are none. I don't see any way to show invisible files in the Web interface. I have only one shared folder, and it's only about 25 MB.
- Megan
Dropbox Community Moderator
Hey geoffhart1962, I'd be happy to investigate further.
Can you kindly check your account's plan page, and let me know what it reports? If you can send a screenshot too, that'd be welcome.
It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups?
Lastly, have you tried accessing your home page online, in order to calculate the files and folders you see there?
Keep me posted, and we'll take it from there!
