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The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Helen DBX
Dropbox Staff
Dropbox StaffHello jojo_59
Helen from Dropbox here.
We’ll follow up with you by email to see how things are progressing and to provide any further help you may need. We look forward to working with you there. (Support ticket number: 26091069)
Best regards,
Helen
The Dropbox Team
I'm having a similar problem. When I examine the DropBox folder contents in the Mac Finder or in the DropBox Web interface, I see less than 5 GB of files, but DropBox displays a warning that I've used up my available space. However, that warning message shows me 10.0 of 11.2 GB used. It looks like there's a >6 GB invisible file, but when I display invisible files in the Finder, there are none. I don't see any way to show invisible files in the Web interface. I have only one shared folder, and it's only about 25 MB.
- Megan
Dropbox Community Moderator
Hey geoffhart1962, I'd be happy to investigate further.
Can you kindly check your account's plan page, and let me know what it reports? If you can send a screenshot too, that'd be welcome.
It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups?
Lastly, have you tried accessing your home page online, in order to calculate the files and folders you see there?
Keep me posted, and we'll take it from there!
I don't see a "plan" page, but here is what I see for file usage:
No backups active.
Here's what I see in my Mac's "get info" window for the DropBox folder:
Apologies for the delayed reply... travel, then home to a work crunch. I have logged into DropBox via my Web browser and selected "All Files". There doesn't seem to be any way to display a total for all the files in "All Files"; I can only display the sizes one file at a time. That being said, a rough estimate of the folder contents suggests that the information that DropBox displays doesn't come close to 10 Gig. That suggests there's an invisible file somewhere. How can I see it?
