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The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey geoffhart1962, I'd be happy to investigate further.
Can you kindly check your account's plan page, and let me know what it reports? If you can send a screenshot too, that'd be welcome.
It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups?
Lastly, have you tried accessing your home page online, in order to calculate the files and folders you see there?
Keep me posted, and we'll take it from there!
I don't see a "plan" page, but here is what I see for file usage:
No backups active.
- Megan
Hey geoffhart1962, thanks for the added info!
Based on the screenshot it looks like the 10GB taking space on the account is individual files and folders. Keep in mind that you should be able to view what's taking up space when visiting your home page.
I'm suggesting that you check online for the content taking up space, since calculating using your local Dropbox folder isn't necessarily accurate. That is because some of your folders might be selectively synced, or some of your content might be available as online-only.
