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jojo_59's avatar
jojo_59
New member | Level 2
1 month ago

The total storage used doesn't match the size of files I see under the All files page.

I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Storage space
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
1 month ago

Hello geoffhart1962​ 

Helen from Dropbox here.

Just to add, we have a super new Sync & Storage dashboard on the Desktop App which will help you.

This dashboard provides an overview of your current sync status, disk usage and any issues that might be happening, and it allows you to resolve them quickly and effectively.

1. Click (Dropbox) in your taskbar (Windows) or menu bar (Mac).
2. Click your avatar (profile picture or initials) in the bottom-left corner.
3. Click Sync & storage

To see more about this, please visit this Help Center article:

https://help.dropbox.com/sync/sync-storage-dashboard 

If you have any further questions, please do let us know.

Best regards,
Helen
The Dropbox Team
https://www.dropbox.com/help 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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