Forum Discussion

jojo_59's avatar
jojo_59
New member | Level 2
1 month ago

The total storage used doesn't match the size of files I see under the All files page.

I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos l...
Storage space
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
1 month ago

Hello jojo_59​ 

Helen from Dropbox here. Thanks for reaching out about this. I hope you don’t mind me jumping in.

It looks like “Calculate size” hasn’t been selected for that folder, so the total size won’t fully update until it’s prompted.

Please try the following:

  • Click the “…” next to the folder name.
  • From the dropdown menu, select More → Calculate size.
  • The folder size should then update from 885.1 MB to 2.21 GB.


Important: It would be helpful to see if you own any other Shared Folders. You'd be able to find it in the Shared tab on your homepage. If you find anything, please try rejoining the folder, and if you no longer need it, you can delete it.

If you have any further questions, please do let us know.

Best regards,

Helen
The Dropbox Team
https://www.dropbox.com/help 

geoffhart1962's avatar
geoffhart1962
Explorer | Level 3
13 days ago

Sorry again for the delayed reply... far too many things going on at once. I'm assuming you mean the "gear" icon that appears to the right of the folder name? I don't see any other dropdown menus.

When I display all files, I see the list of files I've created and a shared directory. I have followed the instructions you provided and I don't see an option for "More > Calculate size". I only see More > Folder Activity, Events, and Star. (Also, DropBox keeps signing me out and forcing me to log in again.)

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hello geoffhart1962​ 

    Helen from Dropbox here again. 

    We’ll follow up with you by email to see how things are progressing and to provide any further help. We look forward to working with you there. (Support ticket number: 26170227)

    Best regards,
    Helen
    The Dropbox Team

    https://www.dropbox.com/help 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions