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Unable to permanently delete files in Delete Files folder
Wow. I have now waited 6 days for Dropbox to answer this question. Seriously. What does it take????????? And first I checked everywhere I can but no one seems to have had this problem.
There is no option to permanently delete files in my Delete Files folder any more. It's gone. The options are now "Cancel" and "Restore Files". I have unshared the files so they should be able to be permanently deleted. But that option is no longer there - gone, gone, gone, gone. I have tried Chrome and Safari with the same result.
Is there anyone out there in this universe who has the answer to why I can't free up space in my Dropbox? Do I have to move to another system all together? Has Dropbox decided to stop functioning?
Thank you for your response.
I did receive the response I needed from your team, and it took 8 days from the first communication I sent to get my answer. That is why I put this question into the Community Help Center.
For anyone else who wants to know, the option to permanently delete files in the Deleted Folder has changed. It is no longer in the line of the file or folder. You now have to tick the box on the left-hand side next to the folder or file you want to deleted. Then, on the right-hand side 2 options show up: "Restore" or "Permanently Delete". This is how you can permanently delete files now.
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- Mark
Super User II
Can you post a screenshot as Dropbox doesnt have a deleted files folder so I'm a tad confused as to where you are. - Lusil
Dropbox Staff
Thank you for your response.
I did receive the response I needed from your team, and it took 8 days from the first communication I sent to get my answer. That is why I put this question into the Community Help Center.
For anyone else who wants to know, the option to permanently delete files in the Deleted Folder has changed. It is no longer in the line of the file or folder. You now have to tick the box on the left-hand side next to the folder or file you want to deleted. Then, on the right-hand side 2 options show up: "Restore" or "Permanently Delete". This is how you can permanently delete files now.
- Lusil
I cannot find the option to delete a file? I've literally tried everything.
HOW CAN I DELETE A FILE????
WHY does DELETE not show up as an option for my files?
- Lusil
Hi there, dangteena.
If you're trying to delete files or folders on the website:
- Sign in.
- Navigate to Files.
- Locate the file or folder you want to delete.
- Click on the ellipsis (...) that's on the right of it.
- Select Delete from the drop-down menu.
If you're trying to remove a file or folder from your desktop app, please remember that the Dropbox folder is just like any other folder on your computer. In that sense, you can delete a file or folder that's in your Dropbox folder as you would delete any other file or folder on your computer.
Finally, if you're trying to delete a file or folder from the mobile app, I'd recommend checking out this article which provides more relevant info depending on the OS of your mobile device.
I hope this helps! :slight_smile:
