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Tage's avatar
Tage
New member | Level 2
2 months ago

Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed

I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. ...
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there, Tage​, let's jump right into this!

First of all, I'm sorry to hear about that.

From my side, since I understand where you're coming from, I would like to gather a few more pieces of info and get closer into what happened.

With that in mind, can you let me when your plan was last renewed and when it got downgraded? 

It'd also be extremely helpful to have the ticket ID that corresponds to the interaction with the Dropbox Support team you mentioned.

I'll be right here when you're ready.

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