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Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed
I’m posting this as a warning to other long-term Dropbox business users, particularly anyone who originally had Unlimited storage and was later migrated to a paid tier with retained legacy storage. ...
Hi Megan
Many thanks for your reply,
The ticket id is #25827768
As far as I am aware by email there was no mention of downgrade, only that a new payment method was needed to be updated, this was an issue with a dropbox payment being flagged as potential fraudulent activity by my bank.
That being said, I was working away and when I had chance I updated this, nothing was mentioned about downgrading or that the account had been downgraded, I updated my payment method and it as only then did I notice that my legacy storage had been removed.
After a long back and forth over support chat I was told that there is nothing whatsoever that can be done and categorically I cannot be helped and that it is dropbox's position that there is nowhere to escalate this situation to given that my storage is a product no longer offered and so therefore if I want to be able to access dropbox in the same i did last week I will now be paying over £3000 a year from the original £700 a year when I originally signed up for dropbox.
this is the nail in the coffin of a whole mountain of issues and i'm trapped at either paying more money to use dropbox or to migrate my files to another solution, which at this moment in time, seems the only way forward.
