Warning - Long-Term Dropbox Unlimited Customers: Retained Legacy Storage Can Be Removed

UPDATE:

I wanted to post a factual update, as things have developed further since my original post.

Approximately an hour after a Dropbox Community Moderator asked for my ticket ID, I began receiving automated emails showing that my account storage was being modified multiple times in quick succession — without any action taken by me.

Within a ~25 minute window, I received confirmations showing my plan as:

• Dropbox Advanced with 35TB + grandfathered storage
• Dropbox Advanced with 59TB (multiple grandfathered spacepacks applied)
• Dropbox Advanced with 35TB
• Dropbox Advanced with 30TB (no grandfathered storage)

This included a period where my previously retained legacy storage was visibly reinstated, before being removed again shortly afterwards.

I then contacted Dropbox Support via chat to ask what was happening. The agent confirmed that:

• they could see the repeated plan changes,
• the behaviour was unexpected,
• and that an internal investigation was required.

The chat was subsequently moved to email so the account history and internal logs can be reviewed, with the possibility of escalation to a specialised team.

I’m posting this update for transparency, as it directly contradicts earlier support responses stating that:

• legacy storage “no longer exists”,
• cannot be reinstated,
• and that no escalation path is available.

I’ll update again once Dropbox completes their investigation.