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6062535's avatar
6062535
New member | Level 2
4 months ago
Solved

"Your Dropbox is full" notification but I only have one file in my account

I have deleted all files but one photo on my account. Yet, every day since I still have a notice that my Dropbox is full. And suggesting I upgrade my account. Which I don't need. (MacOS Monterey 12.7...
Quota
Storage space
  • 6062535's avatar
    6062535
    4 months ago

    Hello all, thanks for your suggestions and assistance. I did manage to delete all unnecessary files. And have paid to increase my capacity as may be needed in future. All is good now. I think.

6062535's avatar
6062535
New member | Level 2
4 months ago

OK, I've done a search of the Backups page and entered the dates from 5/8/2025 and to 14/8/2025 ... and it's showing all the files I deleted on 9/8/2025. And there's a message: 
"You can restore any file deleted in the last 30 days." I selected all and Delete. I can still see them in Deleted Files. When I clicked on one and tried to delete it again I got a message saying "This file has already been purged". I guess I'll log out and log back in to see what happens.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey 6062535, would you mind sending us a screenshot of what you see on this page?

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