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"Your Dropbox is full" notification but I only have one file in my account
I have deleted all files but one photo on my account. Yet, every day since I still have a notice that my Dropbox is full. And suggesting I upgrade my account. Which I don't need. (MacOS Monterey 12.7...
Hello all, thanks for your suggestions and assistance. I did manage to delete all unnecessary files. And have paid to increase my capacity as may be needed in future. All is good now. I think.
I think Dropbox uses very shady business practices. After years of paying for service and finding it so difficult to use, I decided to downgrade to the basic free account. To get below the 2GB limit, I delete practically everything I had on the account and now have well below 2GB of files/folders on my Dropbox account now. But, I keep getting (for months now) notices that I have over 17GB of storage on my Dropbox account and that they are limiting my use of the account until I upgrade back to a paid account. Obviously, this is a intentional misrepresentation of the facts and appears to be a fraudulent attempt to coerce me into signing back up for a paid account. So disgusting. I'm so glad to be using Microsoft's OneDrive and Google Drive instead for my online storage needs. Dropbox is technically behind the competition and appears to use sleazy tactics to keep people hostage on their platform.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey WilburNJ, thanks for the nudge here.
I'm sorry you feel that way; we really appreciate your feedback and I did pass your comments along to our team about this.
However, I'd be happy to investigate this a bit further, if you'd like, so we can see what's happening.
Can you please send me a screenshot of what you see in the Plan page of your account settings here?
- Hannah
I see, thanks for the screenshot, Wilbur.
Can you please use the steps in this article to view the size of your files and folders on our website, to see if we can find what's causing your account to be over-quota?
Hannah,
Please disregard. It turns out there was a folder that showed zero storage used actually was quite large for some reason. So, I just deleted that (including permanently deleting it in the "deleted files" section, and it appears to have reduced my storage use. I don't know why dropbox was reporting zero for that folder....
- Mark
Super User II
As the image said you have 17gb of files on your account. Dropbox isnt misrepresenting the space - dont you think millions of people would complain if that was the case? Thats what is on your account, although probably not your machine.
You can see everything at http://www.dropbox.com/home note it MAY NOT be on your computer as syncing stops when over quota, so you cannot use the file size of folders to check this.
You can also use https://help.dropbox.com/storage-space/file-size to see how large each indvidual folder is.
