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6062535's avatar
6062535
New member | Level 2
4 months ago
Solved

"Your Dropbox is full" notification but I only have one file in my account

I have deleted all files but one photo on my account. Yet, every day since I still have a notice that my Dropbox is full. And suggesting I upgrade my account. Which I don't need. (MacOS Monterey 12.7...
Quota
Storage space
  • 6062535's avatar
    6062535
    4 months ago

    Hello all, thanks for your suggestions and assistance. I did manage to delete all unnecessary files. And have paid to increase my capacity as may be needed in future. All is good now. I think.

WilburNJ's avatar
WilburNJ
New member | Level 2
4 months ago

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

I see, thanks for the screenshot, Wilbur.

Can you please use the steps in this article to view the size of your files and folders on our website, to see if we can find what's causing your account to be over-quota?

  • WilburNJ's avatar
    WilburNJ
    New member | Level 2
    4 months ago

    Hannah,

    Please disregard.  It turns out there was a folder that showed zero storage used actually was quite large for some reason.  So, I just deleted that (including permanently deleting it in the "deleted files" section, and it appears to have reduced my storage use.  I don't know why dropbox was reporting zero for that folder....

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 months ago

      Deleted items dont use quota. 

      However, the bottom four don't have a size, which usually means they are too large to calculate. Ignore Apps as that doesnt use quota if its the Dropbox designated one.

      So check Mac, Health Care and Temp files 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      I'm glad you were able to find the issue, Wilbur!

      If there's anything else we can do, let us know.

      Have a great day!

About Storage Space

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