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After migrating to macOS Sequoia, Dropbox appears under "Favorites" and I can't make files offline.
I just migrated my MacBook Pro running Sonoma to a Mac Mini M4 running Sequoia. The migrated Dropbox app wouldn't open so I trashed it and downloaded a new one. On the MacBook Pro my Dropbox appears under Locations. It appeared in the same place after migrating to the Mac mini, but when I logged into my DB account on the Mac mini, it created a Dropbox folder in Favourites. The one under Locations now says "This is an unlinked Dropbox." Can I now trash this? Is it right that DropBox is now a Favourite folder?
The new Dropbox (in Favourites) is Online Only. This is a shared Dropbox and contains GBs of folders I don't need regular access to, but a couple that I do. As far as I can see I can only get these folders by downloading the whole Dropbox, which I really don't want to do. (And I don't want to use Selective Sync because I occasionally need a file from one of the folders that are Online Only.)
I've been managing all this with Dropbox's Finder contextual menus, but they don't appear on the Mac mini. I don't know where the Dropbox Finder extension should appear in Sequoia, but it doesn't appear in System Setting>Extensions>Finder. In my account at Dropbox.com, Dropbox System Extension is enabled.
Can you help me sort out this mess?
17 Replies
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- Walter
Dropbox Community Moderator
Hey SteveB00 - sorry to hear about this.
Just to make sure we're on the same page, could you clarify the status and version of the Dropbox desktop app as shown in your menu bar and send us a screenshot of how this looks on your end so that we can have a visual too?
Also, upon installing the app on the Mac Mini, you should have been asked which folders you'd like to be synced on your computer. Did you not get that option?
If you navigate to the app's preferences under the sync tab, which is the location of your Dropbox folder?
Let us know more and we'll take it from there, Steve.
Thanks for the prompt reply, especially this time of year!
The Dropbox app is v214.4.5217.
I don’t recall being asked for specific folders, just offered the opportunity to sign into my DB account. I may well have this wrong as I’ve installed and authorised a few items today.
The Dropbox location is: /Users/< my username>/<business name> Dropbox.
Thanks again, Walter.
Sorry, forgot the screenshot, but the paper clip icon doesn't do anything and if I drag a file into the reply field it says File Not Allowed. I've tried this with a .png and a .jpg.
Can I email it somewhere?
Managed to copy & paste it. :-)
- Walter
Can you send me a screenshot of where you noticed the "This is an unlinked Dropbox." message too, Steve?
As for accessing the folders you mentioned, you should be able to set them to be available offline on your computer instead of online-only by right clicking on them and selecting the relevant option.
If you don't get any Dropbox options when right clicking on the files and folders within your Dropbox folder, please send me a screenshot of that as well.
You can see "This is an unlinked Dropbox" in the above screenshot where I've highlighted "Dropbox" in Locations. It appears at the top of the page, below the name and above the contents.
Here's a shot showing the Finder contextual menu, which doesn't include anything from DB. Oddly, the only place I *do* see DB items in a contextual menu is when I right-click on Dropbox in Locations, the one that says it's unlinked.
I see you said I can delete the "unlinked" Dropbox, but it's the only place in the Finder where I see DB contextual menu items.
Can you confirm that, as of now, with the latest software, Dropbox has reverted to being a folder in Favourites, rather than appearing as a Location? This exactly reverses a change that occurred sometime ago.
