Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mattmireles's avatar
mattmireles
Explorer | Level 3
8 years ago
Solved

Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details

Dropbox attachments still works on my iPad. 

I have tried reinstalling dropbox, updating to the latest iOS and restarting the phone–– to no avail. 

Pls help. 

 

Mobile
Setting up the apps
Third Party Integrations
  • simtan's avatar
    simtan
    8 years ago

    Hi there,

     

    Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

     

    We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

     

    Let us know if that works!

     

25 Replies

Replies have been turned off for this discussion
  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    Hi mattmireles, welcome to Dropbox Community!
     
    Is there a pass-code on the Dropbox app? Can you confirm the version of it by going to the Settings of the app?
     
    Thanks in advance for your reply!
  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
     
    Currently, this is not possible, however, I will make sure your comments are passed along to our development team, thanks for your feedback. 
     
    Have a great week ahead!
  • revvaloon's avatar
    revvaloon
    New member | Level 2
    8 years ago
    Hi, has this feature been implemented yet? I used to be able to attach dropbox files using the iOS mail app but ever since upgrading to the iPhone X, I can't seem to do it anymore.

    I don't think this is a new feature since it seemed to be working with previous iOS versions? I tried reinstalling the Dropbox app but that did not help.

    Thanks!
  • Scoobz101's avatar
    Scoobz101
    New member | Level 2
    8 years ago

    I agree with @Revvaloon.  This is not a new ask as I have an iPhone X and have always been able to attach dropbox files to apple mail until very recently.  It wasn't after an update (that I can recall) it just happened.  I've had the iPhone X since last year and up till a few weeks ago it stopped working

  • simtan's avatar
    simtan
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hi there,

     

    Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

     

    We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

     

    Let us know if that works!

     

  • aileentan85's avatar
    aileentan85
    Explorer | Level 3
    8 years ago
    Hi team,

    I’m experiencing the same issue, however I can’t wven see the Dropbox link after clicking on Edit. I’m also an iPhone X user. Please advise.

    Thank you.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey aileentan85, apologies for getting back to you in delay. Are you still facing this issue? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions