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Lesley05's avatar
Lesley05
Explorer | Level 4
2 years ago

Backed up PC files no longer appearing in the app. Windows 11.

Hi, I backup a folder from my Windows 11 PC to Dropbox. The folder used to appear in the app along with the other files I keep in Dropbox. I just noticed that the backed up folder is no longer vis...
Dropbox Backup
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Lesley05's avatar
Lesley05
Explorer | Level 4
2 years ago
Hello again Megan,
I'm away from my PC today and will check this out tomorrow evening.
(UK time)
Thanks again for your help
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey from me as well, Lesley05!

 

We'll look forward to your update!

  • Lesley05's avatar
    Lesley05
    Explorer | Level 4
    2 years ago
    Hello Ladies!
    I couldn't see any tabs for "Backup" so I did a search for it.
    It's taken me to dropbox.com/backup/all
    where I can see my folder
    It does have "beta" in the header line
    I hope that helps
    • Lesley05's avatar
      Lesley05
      Explorer | Level 4
      2 years ago
      When I go into "Manage Backups" it just loops back to the same page
      • Lesley05's avatar
        Lesley05
        Explorer | Level 4
        2 years ago
        More information.....
        I also backup any files to my PC that I download to my phone.
        I am now getting an error saying these files can't be found.
        The path it's searching is
        C:\users\lesle\Dropbox\PC\Documents\Lesley's Phone Downloads

        So, it appears that the folder being backed up by Dropbox has been removed from my PC Dropbox link.
        The original folder is still there and is being backed up.
        Two programs running?
        Dropbox "sync" and Dropbox Backup
        How can I get the backed up folder back to the "sync" folder?

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