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Forum Discussion

AndyVRD's avatar
AndyVRD
Helpful | Level 5
6 years ago

Background activity iOS from the mobile app.

Hi, Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes...
Mobile
Setting up the apps
vim's avatar
vim
New member | Level 2
6 years ago
In the last 2 days Dropbox has increased to 23hr57mins of background usage on iOS 13.5.1. Before that it was around 7 hours background usage daily, which was still pretty huge. Meanwhile Google Drive which is also integrated into Files isn’t even showing up on battery usage on days I haven’t used it.
Gedge's avatar
Gedge
Helpful | Level 5
6 years ago

I'm now also seeing this issue on my iPad Pro running the latest released version of iPadOS. This started on the 2nd July when the App was updated to 196.2.

 

My overall background usage has gone from a few 10s of minutes to 5 or 6 hours and it's all Dropbox!

 

Richard

  • Che's avatar
    Che
    Explorer | Level 4
    5 years ago
    Dropbox claim that new iOS app update solve the problem. Anyone tested already?
  • MikeTheBohunk's avatar
    MikeTheBohunk
    Helpful | Level 6
    5 years ago
    I’ll give it a try and let you all know.
  • MikeTheBohunk's avatar
    MikeTheBohunk
    Helpful | Level 6
    5 years ago

    So far so good, it seems. This is pretty much what we want while we’re asleep, right? 

     

    So, even though it took incredibly long, a sincere “thank you” to whoever is responsible for the fix. 

     

  • Vukodlak75's avatar
    Vukodlak75
    Explorer | Level 3
    5 years ago

    It does seem like it is fixed. I have no issues so far. Finally

    thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey everyone, if you haven't already, make sure that you don't have any pending iOS updates left and check again. 

    Give us a shout if the issue persists. Cheers!

  • Jaeyeok's avatar
    Jaeyeok
    New member | Level 2
    5 years ago

    Huge issue, is a very bad experience to charge the battery for an emergency to 50% and 3 our later when 

    i open my ipad the battery has dropped to less than 10%.

    The problem is dropbox app which is running and draining the battery although 

    i ve disabled background updates. This is a very bad experience, it has been occuring since the begining but as dropbox is my goto cloud app I couldnt erase but this last time has been too much dissapoiting

    hope this can be solved, as mentioned in other posts g drive, m cloud and thers dont have this issues. 

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