Hi,Just notice that Dropbox keeps active in the background on iOS, even if i disable it in the settings from iOS. After some testing I found the problem, the integration with the files app causes this problem. If I disable Dropbox within the files app there is no longer background activity from Dropbox. Hope this can be fixed soon because it drains my battery.

I appreciate you keeping us informed Daphne but I would add that I have Google Drive, Box and OneDrive paired in my Files app. There is no spike in their battery consumption. But I find Dropbox near the top of my list of batter consumption & I’m barely using it. Happy to throw it back to Apple, it clearly this is probably just as much a Dropbox thing.

Well, because of this issue and the fact it's been years and DropBox still has not fixed the shortcut issue on iOS devices, I have finally migrated over the OneDrive. We will be canceling our other employees' user accounts. Too bad. Loved DropBox for all these years. But, like most large companies, they quit listening to their customers when they get "big"...

Hi Daphne,I disabled the Dropbox app within the Apple files app, thats the only way to fix the background activity issue.Camera upload is disabled so that is not the issue. Like i said, soon as i disable Dropbox inside the Apple files app the problem is fixed.Anyway this problem is already known by Dropbox but in Januari they said to another user with the same problem that it’s not on there priority list. Strange thing because i think this is a serious problem...

It's shocking how more and more people seem to be discovering this thread and yet STILL no resolution or offer from DropBox to repair damaged hardware. Do we need to send a link to news sources to get anyone to pay attention?

Any update on this? I've also been having this issue for several months now, and the issue persists in iPadOS 14 beta. Between this issue and the search function not working for Dropbox in the Files app, I think I'm going to have to move everything out of my Dropbox to another cloud service.

Background activity iOS from the mobile app.

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alijunaidi
New member | Level 2
6 years ago
Having exact same issue .. for now, did as advised by other members and disabled Integration to Files

Waiting Dropbox team to resolve this issue asap

Interestingly enough, this might not be Dropbox only issue. I have a strong leads to believe this is some kind of iOS integration issue as the same happened with the built-in Mail app as well as speedtest, OpenVPM and other apps

thanks
Jay
Dropbox Community Moderator
6 years ago
Do you have any camera uploads or manual uploads running in the background of the mobile app?

Are there any other apps on your device that connect directly to the mobile app via the iOS Files app, which could be keeping the Dropbox app active? If so, could you try quitting those apps completely to see if this helps with the battery usage?
AaronPowellDesign
Explorer | Level 3
6 years ago
Hi, I’ve already been asked about the Files app, and so I’ve already said no, it didn’t make a difference.

I have never wanted Dropbox to automatically upload anything from the camera roll, I practically never even use the iPad’s camera anyway, and I only upload anything when the screen is on, PLUS, the wifi was always off when it drained my battery, quite a head scratcher isn’t it?
Che
Explorer | Level 4
6 years ago
Same here. No solution from Dropbox about 6 months now. They just collected screenshots...
Sebi1602
New member | Level 2
6 years ago
Same issue -_-
Jay
Dropbox Community Moderator
6 years ago
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the mobile app, rebooting the device, and reinstalling it to see if this helps?
AaronPowellDesign
Explorer | Level 3
6 years ago
I’ve already tried that, which are basically the first things I tried... I have recently upgraded my iPad’s OS, so again, doing the most common troubleshooting does nothing to help me.

The application is faulty.
Tims2
New member | Level 2
6 years ago
Same issue. Add another one to the long list.
Pieroman
Helpful | Level 6
6 years ago
Same thing for me (iPadOS 14), Dropbox is getting hours of "background" activity in the settings>battery section. I tried uninstalling, rebooting and re-installing (because the other infamous "disappearing favorites" iPadOS bug), but it's still using battery like crazy (and the other bug is still there :dizzy_face:).
noideawhat
Helpful | Level 6
6 years ago
I have the same issue. I was hoping iOS 14 would fix this, but nope. Dropbox keeps running in background if I enable it on the Files app.