Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CMAKEUP's avatar
CMAKEUP
Explorer | Level 3
2 years ago
Solved

Cannot add Dropbox to Favorites or Locations on MacBook Pro

Hi I have tried all the suggestions for adding Dropbox to either Favorites or Locations on my sidebar and nothing works.  I have tried deleting it and reinstalling it but it wont let me indicating ...
desktop
Mac
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Hi CMAKEUP, could you try these steps to add the Dropbox folder back into the Locations section?

     

    • Open Finder
    • Click Finder in the top-left of your screen
    • Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later)
    • Click the Sidebar tab
    • Under Locations, check Cloud Storage

    Let me know if this helps.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CMAKEUP, thanks for the screenshots!

 

The first screenshot that you sent me is actually from the desktop app's preferences, which answers the question about the location of the Dropbox folder as well.

 

It does seem like you have the Dropbox for macOS on File Provider version of the app, since your Dropbox folder is located in ~/Library/CloudStorage.

 

That means that it cannot be moved to your Favorites, which is an expected change with this version of the app.

 

However, it should appear in Locations; is it not there?

 

If you simply hover your mouse over the Dropbox icon at the top of your screen, in the menu bar, what do you see?

CMAKEUP's avatar
CMAKEUP
Explorer | Level 3
2 years ago

I cannot get it into Locations via drag and drop. Is there another way? 

When I hover over icon it shows "Dropbox 194.4.6267 Up to Date"

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, Corinna.

     

    It should already be there, after the update.

     

    Can you send me a screenshot of the options you see in Locations? (make sure to hide any personal info on the screenshot)

    • CMAKEUP's avatar
      CMAKEUP
      Explorer | Level 3
      2 years ago

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi CMAKEUP, could you try these steps to add the Dropbox folder back into the Locations section?

         

        • Open Finder
        • Click Finder in the top-left of your screen
        • Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later)
        • Click the Sidebar tab
        • Under Locations, check Cloud Storage

        Let me know if this helps.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions