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Forum Discussion
mike160304
8 years agoCollaborator | Level 9
Cannot edit some text files in Dropbox on iPhone?
In the Dropbox app on iPhone SE, I can open all my text files, but in some of them I do not get the Edit icon (looks like a cursor) at bottom left, so cannot edit them.
In others, I get the Edi...
- 8 years ago
K-C-L (and others following)
Thanks! You're onto the right cause, and solution ...well, workaround.
Dropbox App editor won't handle either certain characters (extended) or Windows Notepad default ANSI files. A pretty obvious shortcoming. These get rendered in a non-editable file - which looks like monospaced courier, but doesn't make a space for each <spacebar>. Go figure.
Anyway, the workarounds are:
- Convert all your Notepad ANSI files to UTF-8 (open file in Notepad, Save As..., dropdown box -> choose UTF-8 and Save. (Save all new files as UTF-8). This is what I am doing.
- Open the file in Dropbox App. Select a word, then Select All. Copy. Create new file (Text). Paste into the window, name, and Create. Kinda klugy.
Those both work - I've tested.
- There is a way to change Notepad default to UTF-8, which would prevent this from re-occurring, but you have to touch the Registry (I don't want to do that)
- Download Notepad++ which apparently can set a default without touching the Registry (cannot verify). Reportedly Notepad++ takes less resources too (don't know about that either)
OK, a PITA. But do-able. I guess.
But, the real problem is Dropbox App cannot show text files (.txt) in monospaced font (e.g. Menlo or Courier). This is basically a disqualifier for Dropbox for musicians who use text files to create Tab, or Notation files, or chord charts. That's a lot of people left out in the cold. Since they all share files, so Dropbox could / should own this market, but have shut themselves out.
Sanchez
Dropbox Community Moderator
8 years agoHey again, Cardinal2B,
I’ve looked into your submitted tickets, and found that on your first two submissions, our agents did indeed reply to you. If you didn’t receive either of them, can you please check your Spam/Junk folder, and let me know? Also, please ensure that "no-reply@dropbox.com" is not blocked, and that it’s added to your address book. This will help with future communications coming from our team.
Thanks!
Cardinal2B
8 years agoCollaborator | Level 8
Sanchez,
Thanks for looking into this.
I would not have complained if I had received any response to my requests for support.
I get email from Dropbox all the time. Weekly in fact, though looking now I can see it is from a different email address (no-reply@dropboxmail.com), which is where the Dropbox Support survey also came from. I'm not sure that users should or would know that, especially a priori.
But, I doubt this explains anything, especially as I received an email from "no-reply@dropbox.com" on Tue, Mar 20, at 8:01PM (I'm on the East Coast) about a new device signing into my account. And a similar one on Feb 19.
"no-reply@dropbox.com" was not, and is not blocked in my email system. I have added "no-reply@dropbox.com" to my contacts / address book as you requested. It's possible this is the problem, but probably no more likely than Support mis-typing my email address with a letter O instead of a zero before the @.
Perhaps you could test by sending 2 emails. One from "no-reply@dropbox.com" - and then a second one (confirming it) from <anyname>@dropboxmail.com or <anyname>@dropboxforum.com. Maybe you could include one of my ticket numbers in the emails?
Thank you!
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