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stefano sega's avatar
stefano sega
New member | Level 1
12 months ago

Can't access Dropbox Passwords on my new PC

My PC has gone, it has no connection on the internet. I bought a new PC and installed dropbox. I thought passwords would come with dropbox, but I get a message that needs to check my identity and t...
Dropbox Passwords
windows
stefano sega's avatar
stefano sega
New member | Level 1
12 months ago

I tried with chrome, I logged into my DB account, added the password extension but I receive the exact same message: it is not clear where this notification is going to. Terrible system, someone has to look into it. I am not the only one facing this problem, apparently and I have seen no solution to the other threads, some going back 2 years or more

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey stefano sega, thanks for the update and for your feedback here.

    The notification should go to all the devices you've already connected to confirm the new device you're trying to connect. 

    If you don't receive the notification automatically on your connected devices, open the Passwords mobile app (if you have it) or the browser extension.

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