We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
stefano sega
12 months agoNew member | Level 1
Can't access Dropbox Passwords on my new PC
My PC has gone, it has no connection on the internet.
I bought a new PC and installed dropbox. I thought passwords would come with dropbox, but I get a message that needs to check my identity and t...
stefano sega
12 months agoNew member | Level 1
Yes, this is the problem. The notification is going to the old PC, but that PC is not connecting to the net (reason why I have a new PC). So, if there is no other way, then I have lost all my passwords. Pretty stupid system, if you ask me. Migration from one PC to a new one should be seamless; it is the whole point of using a cloud-based app like DB. Instead, it has been made un-necessarily complicated.
Hannah
Dropbox Community Moderator
12 months agoI understand where you're coming from, Stefano, however, Dropbox Passwords stores sensitive info like logins, card info, etc., so it's necessary to have additional security layers.
Of course, I'll pass your comments to our team in any case.
Since you don't have access to any previously-connected device or browser, Dropbox Passwords should ask for your recovery words, in their original order so you can connect a new browser. Do you have them?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!