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Forum Discussion
Can't backup a folder because it's not in default location (it is, I think)
I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also,...
I have the same issue.. My laptop is Macbook Pro M3 Max. Can you let me know if you found a solution to this? Thank you very much
- Hannah
Dropbox Community Moderator
Sorry to see that you're having this issue, hejlightyear.
Can you let us know where your Dropbox folder is currently located?
What's the exact error message that you're getting? Can you send us a screenshot?
Thanks.
Thank you, Hannah! Here's the screenshot.
- Jay
Hi hejlightyear, thanks for the image. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
Hello.
Unfortunately as this was 2 years ago and I stopped using Dropbox, I don't remember the details.
I think that, for some reason, probably for being previously a user of many other drives (i think the main cause of the issue was onedrive, but possibly the mega app too), I had different "Documents" folders. One in the Documents location, and one or two in other locations.
I don't remember how I fixed the issue. First, I probably reinstalled the dropbox app (try both before and after these steps). But, it was probably one of these two:
- Instead of backing up the Documents folder, i left it unchecked, and manually set the folders I wanted to back up to back up (go to file explorer, right click, youll find there, at least in windows).
- Playing around with the Documents folders I had. Renaming some, replacing, deleting, until only one remained in the default docs location, but I DON'T think this is what I did. If remember correctly, all the months I was using Dropbox, I was syncing from the randomly located "Documents folder."
- I jist remembered this one, I think this couldve been it, along with the reinstalling: Deleting OneDrive and Mega completely from my system, not just disabling them. I think Onedrive caused a lot of issues.
I don't use Mac, never did. Perhaps the issue for you is iCloud (instead of OneDrive), or another default way the system is backing up files. Good luck.
