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Forum Discussion

EnAr's avatar
EnAr
Explorer | Level 4
3 years ago

Can't backup a folder because it's not in default location (it is, I think)

I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also,...
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desktop
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Sorry to see that you're having this issue, hejlightyear.

Can you let us know where your Dropbox folder is currently located?

What's the exact error message that you're getting? Can you send us a screenshot?

Thanks.

hejlightyear's avatar
hejlightyear
New member | Level 1
11 months ago

 

Thank you, Hannah! Here's the screenshot.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi hejlightyear, thanks for the image. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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