Forum Discussion

G_W_H's avatar
G_W_H
Explorer | Level 4
5 years ago
Solved

Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Dropbox suddenly can't connect in Pop!_OS 20.04, I can't even login on the website (and strangely, sometimes it takes forever to load). I've already tried an advanced reinstallation, giving access to...
desktop
Linux
Setting up the apps
  • Jay's avatar
    Jay
    5 years ago
    Hi G_W_H, currently, we can only officially support Ubuntu and Fedora installations of the Dropbox desktop application. Even though your OS is Ubuntu-based, we wouldn't be able to support it directly. 

    In relation to your issue, there is a possibility that a proxy, VPN, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

    Given that the Windows installation works fine, there must be something specific to the Linux installation which could be causing the issue.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi G_W_H, currently, we can only officially support Ubuntu and Fedora installations of the Dropbox desktop application. Even though your OS is Ubuntu-based, we wouldn't be able to support it directly. 

In relation to your issue, there is a possibility that a proxy, VPN, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

Given that the Windows installation works fine, there must be something specific to the Linux installation which could be causing the issue.
G_W_H's avatar
G_W_H
Explorer | Level 4
5 years ago

Alright, got it! I will look into that. Thank you for your time and assistance Jay and Hannah 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    No worries, G_W_H, if you have any further queries in future, please let us know!

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