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kenw232's avatar
kenw232
Explorer | Level 3
3 years ago
Solved

Can't install Dropbox on windows 11

Why can't I get Dropbox to work in Windows 11 (22H2)?  I download the software, it installs, but will not sign in.   It jumps to the web page and I can signin but the Windows app does nothing and kee...
desktop
Install
  • Hannah's avatar
    Hannah
    3 years ago

    Hey kenw232, thanks for bringing this to our attention.

     

    What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again?

     

    Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's allowed for your plan.

     

    If you go to your account settings, do you have more than 3 devices already linked to your account there?

     

    If so, you'll need to bring them under 3, in order to be able to sign in to this one.

     

    Let me know how it goes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey kenw232, thanks for bringing this to our attention.

 

What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again?

 

Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's allowed for your plan.

 

If you go to your account settings, do you have more than 3 devices already linked to your account there?

 

If so, you'll need to bring them under 3, in order to be able to sign in to this one.

 

Let me know how it goes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Glad to help, kenw232!

 

If you need anything else, don't hesitate to let us know.

 

Have a great weekend!

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