Forum Discussion

icetubMP's avatar
icetubMP
Explorer | Level 3
3 years ago

'Check “Firefox Windows” for a notification'

Dropbox password stopped working.  Reinstalled it and now I am getting the 'Check “Firefox Windows” for a notification' and yet there are no notifications.  Not a happy camper.
Dropbox Passwords
icetubMP's avatar
icetubMP
Explorer | Level 3
3 years ago

I did clear my cache etc and it did not resolve the issue.  When I go to Extensions to run the extension I get the message saying to 'Check "Firefox Windows" for a notification.  I did see somewhere in the Community to also check the Settings > Notifications and make sure that Firefox was enabled but Firefox wasn't an option.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI icetubMP, this is looking for a notification in another Firefox browser on a Windows device, as part of the Dropbox Passwords security. It won't send a notification on the same browser for security reasons.

 

Did you save your recovery words from when you initially installed the Passwords extension?

  • icetubMP's avatar
    icetubMP
    Explorer | Level 3
    3 years ago

    Still not getting any notifications.  I have two laptops open with firefox, logged into both firefox sessions.  I have also opened other firefox browser sessions, not a new tab in an existing firefox browser session, and the same result.  I'll just reset the account and if this happens again I'll delete dropbox entirely.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you try using the recovery words to login to your account, before you go ahead and reset the account?

      • icetubMP's avatar
        icetubMP
        Explorer | Level 3
        3 years ago

        I have no idea what happened to that file but I no longer have it.

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