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fftempest's avatar
fftempest
Explorer | Level 3
4 years ago
Solved

Clicking on dropbox system tray icon does nothing.

I have windows 11 and some time within the last month or two I am unable to get the system tray icon to do anything.  If I hover my mouse over the icon it shows the version and that I'm "up to date"....
desktop
windows
  • gostnort's avatar
    gostnort
    4 years ago

    My Win11 updated last night. The package name is:

    Cumulative Update for Windows 11 Insider Preview (10.0.22623.1020) (KB5020035)

     

    The left or right click can show the dropbox main window right now, but it's not attached to the system tray. It pops up on the top left corner. ≡(▔﹏▔)≡

    Whatever, it works at least. ( •̀ ω •́ )✧

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi gostnort, welcome t o our Community! 

 

Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. 

 

Let me know of the results!

gostnort's avatar
gostnort
Helpful | Level 5
4 years ago

The tutorial doesn't mention how to close the App without system tray responding. I turn it off in the Task Manager.

Items in the register and folders that are mentioned in the article do not exist, after uninstalling, but I found a folder in the location.  

After uninstalling, I reboot my PC indeed.

 

Everything is deleted. Re-install. Nothing changed. The problem is still. 😅

 

BTW, I just want to close Dropbox easier than task manager, when I have thousands of files come and forth.

  • blotti's avatar
    blotti
    Explorer | Level 3
    4 years ago

    Hi, i have the same problem. I have tried without any success :

    - reinstall

    - advanced reinstall

    - reboot after reinstall

     

    Windows 11 22H2  Build 22623.891

    Dropbox client 162.3.5408

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey guys, I hope you're doing well!

     

    Would it be okay for me to reach out via email, in order to have a closer look into this? 

     

    Let me know! 

    • blotti's avatar
      blotti
      Explorer | Level 3
      4 years ago

      Hi Megan, it's ok for me.

      Manlio

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi blotti, I just sent you an email. I'll see you there.

         

        Cheers!

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