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continually being asked to download and sign in
Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?
This is what Kaspersky told me to do
1. Open Kaspersky and click on "Settings" (cog, bottom left).
2. Go to "Protection" (left) > "Software Updater" (Right).
3. Uncheck the "Automatically download and install updates.." check box.
4. Close 'Settings".
5. Now go to "Tools" > "Software Updater". If Dropbox is in the list of applications click on the arrow net to "Update" and select "Do not update this application". If you cannot find the Dropbox application there this means that Dropbox is at the latest version. In this case keep checking until Kaspersky finds an update for Dropbox then perform step #5.
6. After you exclude Dropbox from Software Updater you can re enable the "Automatically download and install updates.." check box (step #3).
16 Replies
- Jay
Dropbox Community Moderator
Thank you for your reply. No - I am not using a VM or remoting in! And now - after two days of nagging me, it has suddenly stopped!
ihill wrote:Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?
Hi, i have the same problem, have you found a solution to this?, this started happening after i acquired a new MSI laptop 3 weeks ago, Dropbox was linked and synchronised fully the first time, but the past 3 or 4 days, it keeps logging me out and asking me log in and re-link. Please help.
In my case it is Kaspersky's software updater and I have now resolved this. So see if you have any of the automatic software updates software in your new laptop. If it is not that, are you using different browsers to link?
I've used Dropbox app on my Surface Pro 4 for years. All of a sudden, I'm getting logged out 2 or three times a day, have to log back in and re-index entire file structure. Any idea why this is happening?
- Jay
Hi Jay. I have. I've uninstalled and reinstalled, cleared local appdata, and problem persists. All of a sudden the app pops up and says there is no account associated with the app, and I have to log in all over again. The files are saved on my computer, but it has to go through the entire indexing routine again each time I log in.
Same here, happening for several days.
wndows 10 Pro with all updates installed.
Unintalled desktop app and reinstalled.
Login .
evrything works.
But when I come back from office at the evening - it is again logged out.
I see that I have version 59.4.93 but app tries to update itself to 60.3.101 and fails.
If I donwload version from dropbox site it installs 59.4.93
Why?
Hi, thanks for the swift reply, I also happen to be using Kaspersky on my machine. how did you resolve the issue on yours?, what is to be done on the Kaspersky?
This is what Kaspersky told me to do
1. Open Kaspersky and click on "Settings" (cog, bottom left).
2. Go to "Protection" (left) > "Software Updater" (Right).
3. Uncheck the "Automatically download and install updates.." check box.
4. Close 'Settings".
5. Now go to "Tools" > "Software Updater". If Dropbox is in the list of applications click on the arrow net to "Update" and select "Do not update this application". If you cannot find the Dropbox application there this means that Dropbox is at the latest version. In this case keep checking until Kaspersky finds an update for Dropbox then perform step #5.
6. After you exclude Dropbox from Software Updater you can re enable the "Automatically download and install updates.." check box (step #3).
